Order FAQs

You can sign in 24-7 to check the status of your order. For assistance, please email us or phone Customer Service on 09 415 5678 during business hours, 8.30am-5.00pm.

May I obtain assistance with my order?

Sometimes the Internet plays up. Other times you just want to speak to a human. Our Customer Service team is more than happy to assist you with the ordering process. We can even take orders over the phone if you prefer it that way. Please contact Customer Service during business hours so we can assist.

Can I make changes to my order?

Before your order is submitted, you may make changes at any point. Once your order has been submitted and paid for, it is usually processed within 24 hours. Before your order has been dispatched we may be able to make updates – but hurry! Please contact Customer Service via phone during business hours. Please note we cannot guarantee change requests will be fulfilled and advise you to please take care when placing your order.

How can I check that my order was received?

Once your order has been successfully received by LeRêve, we’ll send you an order confirmation email. If you have not received this email, please check your junk mail folder. If you cannot find the email anywhere we advise you to contact Customer Service via email or phone during business hours.

What payment options are offered?

You may pay for your order with Visa or MasterCard. Please note we do not accept American Express or other forms of payment such as bank transfer, cheque or money order. If you wish to pay via a different method, we’ll put you in touch with one of our friendly Independent Consultants who can help. You can request a Consultant here. 

Is my online payment secure?

Your LeRêve online shopping experience is safe and secure thanks to the use of the SSL protocol (Secure Sockets Layer). SSL uses encryption to protect your personal information from being intercepted by an unauthorised party and is the standard used by all reputable e-commerce sites.

How much do you charge for delivery?

LeRêve is pleased to offer a flat shipping rate of just $9.50 for delivery anywhere in New Zealand, no matter how small or large your order is.

Is GST included in the price?

Goods and Services Tax is included in all advertised prices on the site including the shipping rate. So the price you see is all you’ll pay.

Does LeRêve ship internationally?

Sorry, international shipping is not presently available. From this website, we are only able to ship orders within New Zealand. If you wish to send an order to an address in Australia, you may order from our Australian website at www.lereve.com.au

Can I change my delivery address?

Once your order has been submitted, it is usually processed within 24 hours. Before your order has been dispatched we can change the delivery address on request – but hurry! Please contact Customer Service via phone during business hours. Please note we cannot guarantee address change requests will be fulfilled and advise you to please take care when nominating your delivery address.

Can one order be split into multiple deliveries?

We are unable to ship to multiple addresses within one order. If you’d like your order to be shipped to multiple addresses, please place a separate order for each unique address.

Where is my order dispatched from?

All orders are dispatched from our headquarters in Auckland. Please note we do not have a local pick up option – all orders are dispatched via courier.

How long will delivery take?

If you’re lucky enough to live in Auckland, you should have your order within 2-3 days. For most other towns or cities on the North Island, delivery time ranges from 3-5 business days. Deliveries to the South Island typically take up to 7 days. We rely on our delivery partners to successfully deliver within their stated service time frames. If you have placed an order several days ago and have not yet received it, please contact our Customer Service team via email or phone during business hours. 

How can I track my delivery?

Tracking information is included in your order dispatch confirmation email. Furthermore, our Customer Service team can assist you in locating the whereabouts of your order.

What if a product I ordered is out of stock?

On occasion, a certain product line may go out of stock unexpectedly and before we’ve had a chance to update our website. If your order is missing an item due to it being on backorder, we will send you the missing item as soon as it is received in stock. Please note, it will be dispatched automatically and you will not be charged any delivery fee.